On ApolloX, the system initiates the automatic withdrawal process as soon as you complete security verification and click [Submit]. There is no way to stop the automatic withdrawal process once it's initiated.
Due to the anonymous nature of the blockchain, ApolloX has no way to locate who received your crypto if it was sent to the wrong address. Therefore, we will not be able to provide you with any further assistance if you send your crypto to the wrong address.
How can I get my crypto back after it's been deposited to the wrong address?
- If you know the owner of the address, we recommend that you contact the owner directly to negotiate the recovery of your assets.
- If your assets were sent to the wrong address on another platform, please contact the customer support team on that platform for assistance.
- If you forgot to enter a Tag/Memo when withdrawing to an external platform, please contact the customer support team for that platform and give them the transaction ID (TxID) and corresponding information of your ApolloX withdrawal for help recovering your assets.