1. What is a "network address"? Why is the system telling me "Invalid address, please confirm with the recipient"?
- Essentially, an "address" is a specific "location" on the blockchain. Digital currency (crypto) can be sent to this "location" using a string of letters and numbers. You can use this alphanumeric string or a QR code to transfer assets to a crypto address.
- For example, a Bitcoin address looks like this: 1CKa7k7RtaV4TRRcnjciVndBS8hNG1G9ip
- And an Ethereum address might look like this: 0x77dce4813eC15650e57E1b999c197aad00bEc1c2
- If the system detects that the address you entered is in the wrong format, it will notify you that it's an "Invalid Address." If this happens, please check to make sure you entered the correct recipient address and withdrawal network.
Reminder: We strongly recommend that you always copy and paste the address or scan the QR code instead of trying to enter it manually. If you enter the wrong address, you might not be able to recover your assets.
2. What is a Tag/Memo? Why does it say "Invalid Tag/Memo"?
- In addition to a wallet address, a Tag or Memo is needed to identify the recipient of a transaction.
- “Invalid Tag/Memo” means that the information entered for the memo was incorrect. Please confirm with the recipient to make sure you're entering the correct information.
Examples of Memo:
- Blockchain transactions are irreversible, so if you enter an incorrect address or Tag/Memo, you may not be able to recover your funds.
3. Why am I getting a “Network busy” error message?
- If you get a “Network busy” error message, it means that the network is currently congested due to high usage. Please try again later or choose a different network.